Our Platinum Sponsor: KANA
We are delighted to announce that Kana is our platinum sponsor of the CITIZEN2013 Conference. Members of the KANA team will be attending and participating in the event and will be on hand to answer questions from the live and virtual audiences on the day.
KANA Software, Inc., is the global leader in G2C (government to citizen) solutions connecting government and citizens worldwide. KANA enables governments and citizens to communicate online, on the phone and on the move. With 200 public sector customers worldwide, KANA helps local governments serve the everyday interests of more than 70 million citizens.
KANA’s solutions for Service Experience Management streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric public services. KANA’s solutions have proven utility for state and local governments and offer a range of flexible delivery methods: on-premise, on-demand and hosted.
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process. By unifying and adapting customer journeys across the contact centre, web site and social community, KANA’s solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies.
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